Refund policy

Returns

We offer a no quibble returns policy on all online orders, as long as you instruct us by email within 14 days of your delivery date.

Please send an email to support@bonkandco.com stating your name, contact number, delivery address, order number/reference and the items you would like to return.

Please be aware you are responsible for processing your return to us, including the cost of doing so. Return Address, as follows;

We recommend you send your package insured recorded or tracked delivery via a reputable courier like Parcelforce or Royal Mail. Any damage or loss during transit is your responsibility.

Once we have received your package, all items will be checked and a refund notification will be emailed to you if the items are in resalable condition (original packaging is required).

You will not be refunded for the original delivery charge on the order.

If any of the items do not pass our inspection, we will contact you to discuss your options.

Damaged or Faulty Goods

If your order arrives damaged or the goods are faulty, please send an email to support@bonkandco.com stating your name, contact number, delivery address, order number/reference and the item(s) that are damaged/faulty. We will then contact you to organise a replacement item(s).